You might be wondering why your course expired or what your options are now that your access has ended. We'll cover both those here.
Why did my course expire?
Most courses with American Water College have a 6-month enrollment period. You're access to the course begins on the date of enrollment and will continue for the next 6 months. Our Certificate in Water Treatment and Transmission Technology has a 12-month enrollment period.
What to do now that your course has expired
Depending on your situation we have a couple of different options for you.
2 Week Extension
Any student who has previously enrolled in a course but was unable to complete the course within the allotted original enrollment time will be allowed a 1-time 2-week grace period to complete the remaining course material.
To request this extension option, you may call our support staff to process over the phone or you may also send an email to info@americanwatercollege.org with the following information:
- Confirmation of your current student account – Including your full name, your student
username or email and the course you would like to extend
45 Day Extension
If you have an exam date scheduled that is beyond your course expiration date, we will extend your exam preparation course which matches the discipline and grade level of your test* free of charge for a 1-time grace period of up to 45 days prior to your exam date. To qualify for this extension, you will need to provide additional documentation for your upcoming exam date.
To request this extension option, please send an email to info@americanwatercollege.org with the following information.
- Confirmation of exam date – Must include your name, exam name/type, exam date, and
exam location on the confirmation notice - Confirmation of your current student account – Including your student username or email
address
*If you are not enrolled in one of our grade specific exam preparation courses but are enrolled in a course appropriate for your exam’s discipline and grade level, we will apply the same terms of this policy. Our risk-free guarantee does not apply to non-exam preparation courses.