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Support Center

Technical & Instructor Support

Technical & Instructor Support

For questions and help relating to your course, videos, quizzes, and instructor support.

How to use the Gradebook to find incomplete units

Technical Support

Which Login Page Do I Use?

Login help

What does the "Please enter a valid account username" error mean?

I can't access my course

How to complete a course

I completed my course, but I don't have a certificate

How to access certificates

My certificate has the wrong date

How do I fix a typo on my certificate?

Can you reset a course that I took before?

Visual Aid has no image and just says “image file”

Can I skip lessons that cover information that I already know?

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Instructor Support

I need help with a math question

Can I see the questions that will be on the certification exam?

Where can I see more examples of the math?

Why is the Acre Foot to Gallon conversion factor different?

Where is the handout answer key?

I need more information about a concept in the course.

How do I provide feedback on the course I am taking?

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