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Technical & Instructor Support
For questions and help relating to your course, videos, quizzes, and instructor support.
Technical Support
- What does the "Please enter a valid account username" error mean?
- How do I change the email address on my student account?
- I changed jobs and no longer have access to my work email. How can I update my login and keep my courses?
- Can you move my completed courses and history from one email/account to another?
- How to complete a course
- I completed my course, but I don't have a certificate
- How to access certificates
- My certificate has the wrong date
- How do I fix a typo on my certificate?
- Can you reset a course that I took before?
- Visual Aid has no image and just says “image file”
- Can I skip lessons that cover information that I already know?
- I reset my password but still can’t log in. What should I do?
- How to use the Gradebook to find incomplete units
- A specific question or quiz looks broken or won’t accept the correct answer. How do I report this?
- My course is stuck at 97–99% and won’t issue a certificate. Why?
Instructor Support
- I need help with a math question
- Can I see the questions that will be on the certification exam?
- Where can I see more examples of the math?
- Why is the Acre Foot to Gallon conversion factor different?
- Where is the handout answer key?
- I need more information about a concept in the course.
- How do I provide feedback on the course I am taking?